GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS OF SALE
Last updated: 12-12-2025

These terms and conditions (hereinafter the “Terms of Sale”) are intended to define the terms and conditions under which Hôtel FLEUR D’ÉPÉE (hereinafter referred to as the “Hotel”) offers its customers (hereinafter the “Client(s)”) an online reservation service available on the website www.hotel-fleur-depee.com (hereinafter referred to as the “Site”), as further described below.

Before making any reservation on the Site, the Client declares having full legal capacity to commit to these Terms of Sale. The Client is invited to read these Terms of Sale carefully; their prior acceptance is mandatory for any reservation on the Site. Clients are advised to save and print the Terms of Sale using the standard features of their browser and computer.

The Hotel reserves the right to modify or supplement all or part of these Terms of Sale at any time. In such cases, the new version of the Terms of Sale will be available on the Site along with its effective date. Clients are encouraged to regularly consult the Terms of Sale to be aware of any potential changes. In any event, the Client is only bound by the version of the Terms of Sale in effect at the time of booking on the Site.

1. PURPOSE
The Site enables the reservation of rooms at Hôtel FLEUR D’ÉPÉE.
Essential features, availability dates, pricing, offered options, payment conditions, and specific sales conditions applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, etc.) are presented during the booking process on the Site.

Clients are invited to specify any special requests during their reservation using the designated field (e.g., baby equipment, food allergies, presence of pets — note that for hygiene reasons, animals are not allowed in dining areas).

The Site also allows the reservation of extras such as the All-Inclusive package. These extras can be reserved online or on-site depending on availability, unless otherwise stated on the Site.

2. RESERVATION
The booking process on the Site includes the following steps:

Step 1: Input selected dates and any promotional code.
Step 2: View results and select the room and rate from the Hotel’s offers.
Step 3: Select extras.
Step 4: Review reservation summary including room features (length of stay, included options such as breakfast), total price including applicable taxes; the Client must specify the arrival time and may enter special requests (food preferences, pets, etc.). The Client must also provide personal information (title, name, email, phone number) and payment details (credit card). Reservation confirmation requires reading and agreeing to these Terms of Sale by checking the appropriate box.
Step 5: Reservation acknowledgment by the Hotel, summarizing the booking (dates, extras, price).

Any reservation is considered final once the Client clicks on the "Book" button.

For prepaid reservations, the Client must click “Pay Now.” Clients may book up to 2 rooms via the Site. For more than 2 rooms, they must contact the Hotel by phone or email using the contact details on the Site. Rooms are available from 3:00 PM on the day of arrival until 12:00 PM on the day of departure (local time).

Early arrival or late departure must be requested from the Hotel and may incur additional charges. Upon arrival, the Client must present identification to verify identity.

3. PRICES
Prices on the Site are displayed before, during, and after the booking. Prices are shown per room, for the number of guests and selected date, including any subscribed extras.

At confirmation, the Client is shown the total price (incl. VAT) in euros, including the tourist tax. Unless stated otherwise on the Site, extras not selected during online booking are not included in the price.

The tourist tax, not included in the initial price but shown during the booking process, must be paid directly to the Hotel.

Prices include VAT applicable on the reservation date. Any change in VAT rate will be reflected in the final price at the time of billing. Any new taxes imposed by the authorities will also be reflected accordingly.

Some promotional offers are available exclusively on the Site. Clients benefit from a 10% discount on the room rate (excluding extras) if they agree to immediate payment.

4. PAYMENT
The Client provides payment information to (i) guarantee the reservation or (ii) prepay the stay through the “Pay Now & Save 10%” offer. The Client enters the card number (no spaces), expiration date (must be valid during the stay), and CVV code in the secure payment zone (processed via Verifone) to secure online credit card payments.

The card’s validity is checked by Verifone and may be declined for various reasons: stolen card, limit exceeded, input error, etc. If there is an issue, the Client must contact both their bank and the Hotel to confirm the reservation and payment method.

Available payment methods (displayed on the Site's payment page) may include Visa and Mastercard. This list is subject to change.

The Client must present the card used to guarantee or prepay the reservation at check-in.

Prepayment
At the time of prepayment, the full amount is charged to the card. This includes all taxes (excluding tourist tax) and any selected extras.

For prepaid stays, no refund is issued in case of cancellation, modification, or no-show. An invoice will be sent by email. If a paper invoice is needed, the Client must request it from the Hotel.

Pre-reservation
When booking is guaranteed by credit card, the Client’s card is not charged. Payment is made at the Hotel on arrival unless the Client fails to show up and has not cancelled as per the rate's cancellation policy.

If the Client has not prepaid:

If they arrive on the booked date, full payment is made on-site. Any additional expenses must be settled at check-out.
If they do not show up, the Hotel may charge the card according to the Cancellation Policy.

The Hotel may also request a pre-authorization upon arrival to cover on-site expenses.

5. CANCELLATION POLICY
Stays paid via the “Pay Now & Save 10%” offer are non-refundable and non-modifiable.
Pre-reserved stays may be canceled or modified free of charge up to 24 hours before the arrival date.
For cancellations made after that or for no-shows, a penalty equal to 100% of the first night will be charged.

6. NO RIGHT OF WITHDRAWAL
For room reservations made online, the Client is reminded that the right of withdrawal under Article L.221-18 of the Consumer Code does not apply, as per Article L.221-28 paragraph 12 of the same code, which excludes services tied to specific dates.

7. CLIENT RESPONSIBILITIES
7.1 The Client is solely responsible for choosing rooms and dates appropriate to their needs. The Hotel accepts no liability in this regard. The Client is also solely responsible for the accuracy of information provided. The Client must comply with applicable laws and these Terms of Sale. Any breach may result in liability for damages and compensation to the Hotel.

7.2 Any irregular, ineffective, incomplete, or fraudulent reservation or payment due to the Client will result in cancellation at the Client’s expense, without prejudice to legal action.

7.3 The Hotel is entirely non-smoking. Smoking is prohibited in all rooms and common areas.

7.4 The Client must not disrupt hotel operations or jeopardize the safety of the premises or its occupants. Any behavior contrary to public order or good morals, or any violation of the Hotel's internal rules, may result in eviction without refund.

7.5 Clients must remain respectful and courteous to Hotel staff. Disrespectful or offensive behavior may result in sanctions.

7.6 Minors must be accompanied by an adult and have ID. If the adult is not a parent, they must present parental authorization.

7.7 Clients must not use Hotel internet resources (e.g., Wi-Fi) for unauthorized sharing or reproduction of copyrighted materials. Clients must also comply with internet provider security policies. Clients are liable for damages caused by themselves or their guests.

8. FORCE MAJEURE
Neither party is liable for failure to perform due to force majeure. Such events suspend both parties’ obligations. If a force majeure lasts over 30 days, either party may terminate these Terms without compensation. If a room becomes unavailable due to force majeure or exceptional circumstances, the Hotel may offer alternative accommodation. The Client may accept it or, if prepaid, receive a full refund if refusing the offer.

9. CONTACT, CUSTOMER SERVICE & CLAIMS
For bookings or inquiries, the Client may contact the Hotel daily from 8:00 AM to 10:00 PM (local time) at +590 590 90 40 00 (local call) or email: reservation@hotel-fleur-depee.com.

10. PERSONAL DATA – BLOCTEL
When using the Site (e.g., for booking), the Hotel processes personal data under the “Privacy Policy” section available on the Site. Required fields are marked with an asterisk. Failure to complete them may prevent reservation processing. Data is used by the Hotel, its entities, and partners (including payment providers). Clients can exercise their data protection rights at any time, as described in the Privacy Policy.

As per Article L.223-1 of the French Consumer Code, Clients may opt out of phone marketing by registering for free at www.bloctel.gouv.fr.

11. MISCELLANEOUS
Entering payment details and accepting these Terms online forms a binding electronic contract. These Terms constitute the entire agreement. If any clause is invalid, the others remain in effect. The authoritative language is French. In case of dispute, the French version prevails.

The Hotel may transfer these Terms and associated rights/obligations to any third party without prior Client consent. The Client may not assign the Terms without written approval from the Hotel.

12. APPLICABLE LAW AND DISPUTE RESOLUTION
Under Article L.616-1 of the French Consumer Code, consumers may use a mediation service free of charge for dispute resolution.

These Terms are governed by French law, without prejudice to applicable consumer protection laws in the Client’s country of residence. In case of dispute, the Client may contact the Hotel’s customer service first. If unresolved after 60 days, the Client may contact the Tourism and Travel Mediation Service (MTV) – BP 80303 – 75823 Paris Cedex 17.

Information and forms: www.mtv.travel
Mediation must be initiated within 12 months of the first complaint.

Clients may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/